Direct Download ITIL® Foundation: Lifecycle Phases and Processes

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ITIL® is the global standard in IT service management frameworks. This course teaches you the overall framework from the five stages, to processes, and the functional operations groups, all to prepare you for the ITIL® Foundation certification exam.

You've watched other companies and organizations become supremely successful in IT service management (ITSM), and you're wondering how your company can do the same. In this course, ITIL® Foundation: Lifecycle Phases and Processes, you'll take the core concepts of IT service management and learn how to apply processes within the five stages of ITIL®. First, you'll delve into how these processes help deliver value to the customer. Next, you'll discover how these processes and phases work together to help your teams perform at top quality. Finally, you'll explore the concepts necessary to apply functional roles within these processes. When you're finished with this course, you'll have the skills and knowledge of the ITIL® framework and be prepared to take the ITIL® Foundation exam.
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